Privacy Policy

Welcome to FutureEd Corporation Ltd (“FutureEd”, “we”, “our”, or “us”). This Privacy Policy governs your access to and use of our website located at https://www.ieltsbritishcouncilbd.com (the “Site”), as well as any services, resources, or interactions provided by FutureEd.

FutureEd Corporation Ltd is an education service provider operating in Bangladesh, offering English language training, IELTS and OET-related services, and international student placement and study abroad support. We are committed to safeguarding your personal information and ensuring that it is handled responsibly, securely, and in accordance with applicable data protection principles.

This Privacy Policy explains how we collect, use, disclose, and protect your Personal Information when you interact with our Site or services.

For the purposes of this Privacy Policy, “Personal Information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable.

FutureEd may collect Personal Information from you in the course of providing its services. The nature of the information collected will depend on how you interact with us.

This may include, but is not limited to, your name, date of birth, contact details such as phone number, email address, and residential address, as well as academic information including educational background, test scores, and application-related documents. Where relevant, we may also collect identification details such as passport or national ID information for the purposes of university applications or visa processing.

In addition, we may collect transaction-related information when you make payments through our platform, including payment confirmations and transaction histories. We do not store your full card or banking details, as these are processed securely through authorized third-party payment gateways.

We may also collect technical information when you access our Site, including your IP address, browser type, device information, and browsing activity, including through cookies and similar technologies.

Personal Information may be collected directly from you when you interact with us electronically, in person, or through our Site. This includes instances where you register for a course or examination, submit an inquiry form, communicate with us via email, phone, or social media, or participate in counseling or application services.

We may also collect information from third parties where necessary, including educational institutions, testing authorities such as IELTS or OET, marketing platforms, and partner organizations. Any such information will be handled in accordance with this Privacy Policy.

FutureEd collects and uses your Personal Information for purposes that are directly related to the provision of our services. This includes facilitating IELTS and OET-related services, processing course enrollments and payments, supporting university applications and visa procedures, and providing counseling and academic guidance.

We may communicate with you through telephone, email, SMS, and messaging platforms such as WhatsApp for service-related purposes.

Where permitted by law and subject to your consent where required, we may also use your Personal Information to send promotional or marketing communications. You may opt out of such communications at any time.

Your information may also be used for internal administrative purposes, including maintaining records, improving our services, conducting analytics, and managing customer relationships through centralized CRM systems.

FutureEd utilizes centralized Customer Relationship Management (CRM) systems to manage and track user interactions and student journeys. This may include tracking information related to test registrations, counseling sessions, academic progress, applications, and visa outcomes.

Such systems are used to improve service delivery, maintain accurate records, and provide personalized support.

We use cookies and similar technologies, including analytics tools, pixels, and tracking scripts provided by third parties such as Google and Meta, to enhance your experience, analyze traffic, and deliver relevant content and advertisements.

Where required by applicable law, you will be presented with a cookie consent mechanism that allows you to accept, reject, or customize your cookie preferences. You may also manage your preferences at any time through your browser settings or through our cookie management tools.

Certain cookies are essential for the operation of the Site and cannot be disabled.

Authentication cookies keep you signed in for up to 7 days and are refreshed when you remain active.

Logging out clears the authentication cookie immediately, and you may also clear cookies in your browser to end your session.

FutureEd may disclose your Personal Information to employees, officers, agents, contractors, and affiliated service providers where such disclosure is reasonably necessary.

We may also share your information with third-party service providers such as payment processors, CRM platforms, marketing tools, and communication services.

For study abroad services, your Personal Information may be shared with universities, educational institutions, testing authorities, and visa-related partners.

We may also disclose information where required by law or governmental authority.

Due to the nature of our services, your Personal Information may be transferred to and processed in countries outside Bangladesh, including but not limited to the United Kingdom, Australia, Canada, and the United States.

We take reasonable steps to ensure that such transfers are conducted securely and in accordance with applicable data protection principles.

We retain Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including legal and regulatory obligations.

Retention periods may vary depending on the nature of the service, but are generally maintained for operational, legal, and compliance purposes.

We implement appropriate technical, administrative, and physical safeguards to protect your Personal Information from unauthorized access, misuse, loss, or disclosure.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you may have the right to access the Personal Information we hold about you, request correction of inaccurate or incomplete data, request deletion of your Personal Information, withdraw consent where processing is based on consent, object to or restrict certain types of processing, and request transfer of your data to another service provider.

We may require identity verification before processing such requests.

FutureEd does not knowingly collect Personal Information from individuals under the age of 16 without appropriate parental or guardian consent. Where services are provided to individuals under 18, parental involvement may be required.

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content.

To the fullest extent permitted by applicable law, FutureEd shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Site or services.

Nothing in this Privacy Policy shall exclude or limit liability where such limitation is not permitted by law, including liability arising from negligence, willful misconduct, or violation of applicable data protection laws.

This Privacy Policy and any disputes arising out of or in connection with it shall be governed by and construed in accordance with the laws of Bangladesh.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

We reserve the right to update this Privacy Policy at any time. Updates will become effective upon publication on our Site.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your Personal Information, please contact us using the details below.

By using our Site and services, and where applicable providing explicit consent through forms or other mechanisms, you agree to the collection and use of your Personal Information as described in this Privacy Policy.